Candle FAQs

Care for your Candle

Burning Instructions

Before burning your beautiful candle ensure you have taken the following steps. Trim your wick to 1/4 inch before lighting. Do not burn your candle for over 4 hours at one time. Please keep your candle out of the reach of children and animals. Don’t forget to blow it out before you leave home!

To Clean

When your candle is at its wicks end, you are able to clean the wax out and recycle or reuse it. The wax is soy based wax which is biodegradable. First remove your crystal if you have not already done so. You can soak your container in hot water with soap to remove any remaining wax. Peel off the label and you are good to go!

Respect Mother Earth

Please do not toss your container or crystal in the garbage! You can reuse your container or recycle it with other glass recyclable items. You can place your crystal somewhere around your home or office, or give it as a gift to a friend.

FAQs

General:

Q: Why do we choose soy wax and essential oils?

A: I am sure you see soy candles out there everywhere…right? Why are they so popular now?? Soy wax is natural while paraffin wax is a byproduct of petrol…gross. We use 100% soy wax, no blends or mixes, to not put any more toxins into the air! Soy wax will also last longer, giving you more time to burn your beautiful candle.

Wildcrafters uses essential oils to scent our candles. We want to keep your candles natural and not fill them with synthetic fragrance oils. Many candles made with soy wax are advertised as “all natural” but are still filled with fake scents! Essential oils have natural healing properties  not found in synthetic oils. So why go fake when you can get the real thing??

Q: Are candles of the same type scented the same?

A: While I measure out the essential oils when blending there still may be slight variations in scent.  Fun fact: If you are looking for a custom essential oil blend I can do that to! Keep scrolling to read about essential oils.

Q: Are there any special safety concerns with burning my candle?

A: Ensure to follow general candle safety instructions. Trim your wick to 1/4 of an inch before burning. Do not let your candle burn for more than 4 hours. If you are leaving your house…please blow your candle out!

Q: What do I do with the crystal?

A: Each candle contains healing crystals or healing crystal chips. You can keep the crystal in the candle while burning, but do not touch until the candle has cooled! When you burn the candle your crystal will become hot!! Don’t worry it will not explode. When you candle has burned down you can remove the crystal from the wax. Look up the healing properties of your crystal and place it in any space you would like!

Custom Orders:

Q: Does Wildcrafters make custom candles?

A: Yes! I will work with you to my best of my abilities to create the candle you envision. There may be certain limitations such as scent and what you would like it topped with.

Q: How long do custom orders take to make?

A: Custom orders take between 10-14 days to create and ship out.

Shipping:

Q: Can I return my order?

A: Yes, returns are accepted within 7 days of purchase.

Q: What if my order is damaged when I receive it?

A: If you receive a damaged order, it may be exchanged withing 30 days.

Q: Do you accept exchanges?

A: Yes, exchanges are accepted up to 14 days after the date of purchase. If the item has not been shipped out, you can tell us what you would like to exchange for. If you received an item and wish to exchange it, the item desired will not be shipped out until the original item is received.

Additional Questions? Feel free to contact me!

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